Office Assist

Full Logo 2 4th January 2012 (1)

Office Assist

Main Street, Charleville

Tel. 063 32466/ 087 3666939/087 3676465

Fax 063 21866



When mother and daughter Geraldine and Maria O’Donoghue set up Office Assist in 2011, it was in response to being unemployed, both upskilled doing courses including Accounts Technician. Given the fact that the country was in recession, it was a brave move to open a new business, but within a short space of time they had established a place in the market, using computers and telephones from home, they opened an office over Bridget’s shop on the Main Street, Charleville.  It’s now 2016 Geraldine and Maria are celebrating their 5th year in business, and Office Assist has expanded from its humble beginnings, and the two owners have been joined by four full-time and two part-time staff.

Office Assist provide a highly professional service using state of the art equipment and software.  This is borne out by the fact that in 2014 Office Assist won a Luca Award for Best Bookkeeping Practice in Ireland and are still the only Irish recipients of this prestigious award and were also named Best SMA by Charleville Chamber.

So what services does Office Assist provide?

There are three main services in Office Assist, all of equal importance.

The first is the telephone answering service, second is the book keeping and payroll service and third is administration and off-street admin, i.e. CVs, wedding booklets, wedding cards, thermal binding and more.

Telephone Answering

In the telephone answering service, we customise our service to meet our clients’ exact requirements. We answer the phone in your company name; callers will never know they are through to someone who doesn’t directly work within your business unless you tell them.

We have several different price packages which range in price from €30 per month to €400 per month, but larger volumes can be catered for too. As we are not part of a franchise we can tailor packages to meet people’s requirements. We have a special offer where we give an introductory two week free trial, this will give both the client and ourselves an idea of how many calls they receive and what package they should be on.

Diary management is another service we have that goes hand in hand with the telephone answering service. We have access to your online diary and make appointments for you. The bridal boutiques, physiotherapist, chiropractors etc in particular find this service of great benefit.

Our customer range from construction companies, bridal boutiques, interior designers, photographers, auctioneers, private detective, electricians, engineers, financial planners, cleaning company, driving instructors, stationary companies, landscape gardeners, software companies and solicitors to name but a few.

When do you divert your phone?

You can divert the phone on a continuous basis, or when you are in a meeting, at lunch doing paperwork, or if you just need a break.

Book Keeping and Payroll Service

We process invoices, payments and receipts, do day-to-day book keeping and ensure your VAT returns are made in a timely manner. We are not accountants but we will have your paperwork ready to give to your accountant so they can complete your End of Year Returns. We also offer a full payroll service.

Other Services Include

Mailing Address: Sometimes small businesses do not want business post going to their home address – and we have the solution. You can have your post delivered in your company name to our office, where it can be collected or we can forward to you by return. Some business people have asked us to open and sort their post and file it for them.

Secretarial Relief: We can transcribe work; type confidential reports; send out quotations; type and send out letters, everything a secretary would do. We can also send someone go to your office to do your office work for you, you decide how many hours per week you need someone to be in your office and we provide the person for the job.

We also do the little thinks like one-off typing, such as a document, a cover letter, a CV. We do photocopying A4 and A3 and laminating (very small amounts) as well as Thermal Binding.

Our clients are:

  1. Start-up businesses requiring a corporate identity.
  2. Small businesses operating from a home office.
  3. Existing businesses wishing to improve their profile and image.
  4. Businesses downsizing to reduce overheads.
  5. People needing a break from their phone for a period of time, i.e. sale people.
  6. Businesses needing to reduce administration backlog built over time.
  7. Any other business or individual needing secretarial or administration work done

Since Office Assist set up in 2011, the business has gone from strength to strength. Geraldine and Maria are natives of Charleville, so the fact that they have employed 6 local people and taken them off the live registrar is a huge bonus. Maria sees Charleville as a great town for any business to locate. Situated in the Heart of Munster on the N20 between Cork and Limerick has huge geographical advantages.

The last 5 years has flown by and here’s to even more success for Office Assist in the future.

The Office Assist team includes: Geraldine and Maria O’Donoghue, business owners, Linda O’Leary (Accounts Dept. Manager), Carolyn Kirby (Accounts Controller), Nora Dobson (Receptionist), Kim O’Connor (Accounts Administrator), Joanne Kerins (Administrator), Carolyn Cahill (Administrator) and Seán O’Donoghue (Webmaster and IT Manager).


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